My son's underage child created a facebook page, against his parents rules, while at a friends house. She only discovered this when the account was "suspended" with a message that he was not who he claimed to be in an email that he did not delete.

With the suspended account, and an inability to access the email he originally signed up with, he has been unable to have the page removed. She has tried contacting facebook through various avenues only to be told that she does not have the ability to have the page or information removed because she is not the user (and that is when she can actually find information on this topic).

Is this true? Do parents not have the right or a method to contact anyone to have this information taken down?

Any information would be greatly appreciated. He has obviously proven why he was not permitted to have access to facebook in the first place.